Why won't the Android app load?

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Kjh123
Kjh123 Posts: 1 Newcomer
in Spectrum TV App Feedback - Android

My tv app stopped working in late March. I checked for updates - then uninstalled it and reinstalled. Nothing worked. The a TV app still will not work.

Any ideas?

Best Answer

  • Tyleen_Z
    Tyleen_Z Posts: 702 ✅ Verified Employee Moderator
    Answer ✓
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    Hello and welcome to the Spectrum Community!

    I do apologize for the issues with the Spectrum TV app. Can you try to reset the modem by unplugging the power cord for 30 seconds then plug it back in to see if that helps? The app authenticates through the modem so a reset can help with app issues.

    -Tyleen

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