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Why won't the Android app load?

Kjh123
Kjh123 Posts: 1 Newcomer
edited August 5 in Spectrum TV App Feedback - Android

My tv app stopped working in late March. I checked for updates - then uninstalled it and reinstalled. Nothing worked. The a TV app still will not work.

Any ideas?

Best Answers

  • Tyleen_Z
    Tyleen_Z Posts: 835 ✅ Verified Employee Moderator
    Answer ✓

    Hello and welcome to the Spectrum Community!

    I do apologize for the issues with the Spectrum TV app. Can you try to reset the modem by unplugging the power cord for 30 seconds then plug it back in to see if that helps? The app authenticates through the modem so a reset can help with app issues.

    -Tyleen

  • Lyn_T
    Lyn_T Posts: 585 ✅ Verified Employee Moderator
    Answer ✓

    Good evening @diahayden41

    Thank you for reaching out to us about our streaming App not working on your phone. Have you attempted to turn the VPN off completely and attempt to load the App yet? -Lyn

Answers

  • diahayden41
    diahayden41 Posts: 1 Newcomer
    edited June 5

    I did that & it still didn't work…. Now what? My problem is that it won't load because it keeps giving me an error message about detecting a VPN in your device. So, first, I went into the settings of the VPN and excluded the app - restarted the phone & it still doesn't work!

This discussion has been closed.

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