Remote to DVR box

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Tp_cummings56
Tp_cummings56 Posts: 2 Spectator

Can the DVR box be located in a cabinet, or does it require a direct line of sight? We have the new box and it sometimes works and sometimes doesn't.

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  • Jaleesa_F
    Jaleesa_F Posts: 377 ✅ Verified Employee Moderator
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    Hello @Tp_cummings56

    Welcome to our Community Forums, I am happy to answer that for you. The cable box does require a direct line of sight.

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  • catchtwentytwo
    catchtwentytwo Posts: 144 Contributor
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    If you can get a WorldBox STB, those remotes use RF instead of Infrared. They don't have to be pointed directly at the STB. https://www.urcsupport.com/urc_product/charter-spectrum-urc1160/

  • Tp_cummings56
    Tp_cummings56 Posts: 2 Spectator
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    Okay, this is the one I have.

  • Satch
    Satch Posts: 5,328 Contributor
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    If you can get a WorldBox STB, those remotes use RF instead of Infrared. They don't have to be pointed directly at the STB

    However,

    If you pair a World Box with a legacy remote, such as the Clickr Backlite, that does require a direct line of sight, because IR remotes such as that model require a direct line of sight. Legacy remotes provide a "best fit" for the newer World Boxes, and some customers don't like the newer remotes that use RF technology because buttons and positions of them are different.

    If you are getting only intermittent responses from your remote:

    1.) Get new fresh batteries and install them in the remote. Brand names are best over generic brands.

    2.) Make sure that your cabinet is in an open space and that proper ventilation is on all sides of the box. The World Box (box with a clock) can be subjected to over-heating more so than the legacy model boxes.

    Satch