Why don’t you offer two step authorization instead of resetting of passwords for people who travel?

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Margella
Margella Posts: 1 Newcomer
edited April 23 in Managing & Using your Spectrum Account

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  • Lyn_T
    Lyn_T Posts: 403 ✅ Verified Employee Moderator
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    Good evening @Margella and Welcome to our Community Forums

    Thank you for reaching out to us about being required to change your password. The Spectrum TV app is limited to two simultaneous streams for each unique set of credentials while outside of the home network (on home network is unlimited). If you have more than two, you may be prompted to change the password. This is a security feature and can not be changed or overridden.

    One alternative is to create additional profiles for each user outside the home network by logging into your Spectrum account, selecting "More" -> Settings ->People and adding additional profiles for any location out the home by creating unique username and password credentials for each profile. This will prevent the additional log ins from being flagged, and should reduce the frequency that you are prompted to change the password.

    Let us know if this works for you or if you have any other questions. -Lyn

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