Error DRP-999


I recently switched to Xumo and opted for the cloud recording feature. I recorded a program, but unfortunately, I can't seem to find it anywhere because I keep encountering an error message that says, 'Unable to Complete request. We're sorry, something didn't work quite right. Please try again later. (DRP-99).' I'm currently situated in front of the router and I've searched extensively, but I can't find any information on what DRP-99 means. I've already tried uninstalling and reinstalling the app, but the issue persists. Any insights or thoughts on how to resolve this


  • Lyn_T
    Lyn_T Posts: 411 ✅ Verified Employee Moderator

    Good evening @MIOPR and Welcome to Community Forums

    Thank you for reaching out to us about the Cloud DVR and your Xumo boxes. I am sorry you have encountered this concern. I was able to locate your account with the registration information. Is this happening with both Xumo boxes or just the one?