Cloud DVR used to work ok, but not for the past several months

  1. Recordings freeze multiple times during playback
  2. Some recordings have regular frequent skips, where dialog is skipped making them unwatchable
  3. Fast forward is totally glitchy causing recording to jump back. Unusable
  4. shows that are set to record series skip some episodes.
  5. 4/15/24 all shows scheduled to record were not recorded.
  6. Our internet is 300 and works fine for all other uses. All other streaming services work flawlessly.
    We have reset modem and new upgraded router many times. We delete and reinstall the spectrum app often. Very frustrating for the amount we are paying.


  • Lyn_T
    Lyn_T Posts: 411 ✅ Verified Employee Moderator

    Good evening @Lcook and Welcome to our Community Forums

    Thank you for reaching out to us about our Cloud DVR feature. I am very sorry things are not working as intended. We have a concern with this feature at this time and we are working to get things restored. You have tried all of our recommend troubleshooting on your end. We appreciate your patience while we get things restored for you. - Lyn

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