Didn't find what you were looking for?


We have advanced search options to make it easier to locate posts, questions and answers on this community.
More information can be found at Advanced Search Options
If you are looking for something specific, please check if someone else has already asked or answered the same question.

why do I have to reboot box every time I turn it on

COOKS
COOKS Posts: 5 Spectator
edited July 10 in Watch TV 2024 Archive

Answers

  • Tyleen_Z
    Tyleen_Z Posts: 835 ✅ Verified Employee Moderator

    Hello and welcome to the Spectrum Community!

    I do apologize for the issues with the box that you are having! Do you get an error message that goes away after a reset?

    -Tyleen

  • COOKS
    COOKS Posts: 5 Spectator

    yes 5187

  • Tyleen_Z
    Tyleen_Z Posts: 835 ✅ Verified Employee Moderator

    Thank you! If you have more than one cable box do you notice the issues on all of the boxes or just one?

    -Tyleen

  • COOKS
    COOKS Posts: 5 Spectator

    I have 3 boxes. Issue is with one box only

  • Tyleen_Z
    Tyleen_Z Posts: 835 ✅ Verified Employee Moderator

    Thank you! So it most likely is an issue with the box itself. You can swap out the box at a local office for a new one at no charge. You can find a store near you by going here.

    -Tyleen

  • COOKS
    COOKS Posts: 5 Spectator

    Thank you

  • Tyleen_Z
    Tyleen_Z Posts: 835 ✅ Verified Employee Moderator

    You're welcome!

    -Tyleen

This discussion has been closed.

Categories