why do I have to reboot box every time I turn it on

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COOKS
COOKS Posts: 5 Spectator
in TV Equipment

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  • Tyleen_Z
    Tyleen_Z Posts: 704 ✅ Verified Employee Moderator
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    Hello and welcome to the Spectrum Community!

    I do apologize for the issues with the box that you are having! Do you get an error message that goes away after a reset?

    -Tyleen

  • COOKS
    COOKS Posts: 5 Spectator
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    yes 5187

  • Tyleen_Z
    Tyleen_Z Posts: 704 ✅ Verified Employee Moderator
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    Thank you! If you have more than one cable box do you notice the issues on all of the boxes or just one?

    -Tyleen

  • COOKS
    COOKS Posts: 5 Spectator
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    I have 3 boxes. Issue is with one box only

  • Tyleen_Z
    Tyleen_Z Posts: 704 ✅ Verified Employee Moderator
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    Thank you! So it most likely is an issue with the box itself. You can swap out the box at a local office for a new one at no charge. You can find a store near you by going here.

    -Tyleen

  • COOKS
    COOKS Posts: 5 Spectator
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    Thank you

  • Tyleen_Z
    Tyleen_Z Posts: 704 ✅ Verified Employee Moderator
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    You're welcome!

    -Tyleen

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