WoW randomly disconnects for a week now

Options

I will be playing just fine.. Perfect ping, perfect fps, no overheating and then all of the sudden lag and drop.

I've done the following fixes.

- Hard Reset modem and router
- New Wifi Adapter
- Computer Updates
- Uninstall and reinstall world of warcraft
- Reinstalled Windows
- Had a tech come out and replace some coax lines and switches and says there is perfect signal.

The only thing I am seeing is the WinMTR trace route is showing 2 spectrum servers offline.

|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| 192.168.4.1 - 0 | 564 | 564 | 1 | 4 | 225 | 4 |
| syn-072-031-128-245.inf.spectrum.com - 0 | 564 | 564 | 8 | 16 | 204 | 14 |
|int-0-7-0-3.tamp41-ser2.netops.charter.com - 0 | 564 | 564 | 8 | 17 | 204 | 14 |
| lag-19.hcr02lklfflcv.netops.charter.com - 0 | 564 | 564 | 11 | 20 | 256 | 18 |
| lag-26.tamp27-car2.netops.charter.com - 0 | 564 | 564 | 10 | 19 | 176 | 15 |
| lag-12.tamp20-car2.netops.charter.com - 0 | 564 | 564 | 12 | 21 | 256 | 16 |
| lag-4.tamp20-car1.netops.charter.com - 0 | 564 | 564 | 11 | 22 | 240 | 17 |
|lag-25-10.tamsflde20w-bcr00.netops.charter.com - 63 | 162 | 61 | 12 | 21 | 62 | 16 |
| lag-0.pr1.mia00.netops.charter.com - 5 | 481 | 460 | 17 | 29 | 266 | 22 |
| ae-15-312.pr0.dca10.tbone.rr.com - 0 | 564 | 564 | 17 | 30 | 378 | 28 |
| ae1-br01-eqmi2.as57976.net - 0 | 564 | 564 | 54 | 69 | 577 | 61 |
| xe-0-0-0-1-br01-eqat2.as57976.net - 0 | 564 | 564 | 54 | 69 | 514 | 61 |
| No response from host - 100 | 113 | 0 | 0 | 0 | 0 | 0 |
| 137.221.69.85 - 0 | 564 | 564 | 54 | 68 | 514 | 62 |
| 137.221.67.65 - 0 | 564 | 564 | 55 | 68 | 514 | 59 |
| 24.105.62.129 - 0 | 564 | 564 | 54 | 67 | 530 | 59 |
|____________|||||||
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

Best Answer

  • James_M
    James_M Posts: 4,767 ✅ Verified Employee Moderator
    Answer ✓
    Options

    Hi & welcome!

    I was able to locate your account using your registration information. I am seeing excessive T3 errors and the upstream TX levels are out of range. I also see that you have service call scheduled soon. If the technician is not able to resolve the issue, or if the issue returns, please let us know.

Answers

  • GiovanniMN
    GiovanniMN Posts: 6 Spectator
    Options

    C:\Windows\System32>ping 8.8.8.8

    Pinging 8.8.8.8 with 32 bytes of data:
    Reply from 8.8.8.8: bytes=32 time=22ms TTL=116
    Reply from 8.8.8.8: bytes=32 time=21ms TTL=116
    Reply from 8.8.8.8: bytes=32 time=22ms TTL=116
    Reply from 8.8.8.8: bytes=32 time=20ms TTL=116

    Ping statistics for 8.8.8.8:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
    Approximate round trip times in milli-seconds:
    Minimum = 20ms, Maximum = 22ms, Average = 21ms

    C:\Windows\System32>

  • GiovanniMN
    GiovanniMN Posts: 6 Spectator
    Options

    Tracing route to 24.105.62.129 over a maximum of 30 hops

    1 1 ms 1 ms 1 ms 192.168.4.1
    2 11 ms 9 ms 18 ms syn-072-031-128-245.inf.spectrum.com [72.31.128.245]
    3 10 ms 10 ms 15 ms int-0-7-0-3.tamp41-ser2.netops.charter.com [71.44.3.47]
    4 16 ms 16 ms 15 ms lag-19.hcr02lklfflcv.netops.charter.com [72.31.119.196]
    5 16 ms 13 ms 12 ms lag-26.tamp27-car2.netops.charter.com [72.31.119.200]
    6 20 ms 13 ms 12 ms lag-12.tamp20-car2.netops.charter.com [72.31.6.178]
    7 20 ms 15 ms 13 ms lag-4.tamp20-car1.netops.charter.com [71.44.3.26]
    8 17 ms * 15 ms lag-25-10.tamsflde20w-bcr00.netops.charter.com [66.109.6.42]
    9 25 ms 50 ms 34 ms lag-0.pr1.mia00.netops.charter.com [66.109.5.127]
    10 21 ms 20 ms 19 ms ae-15-312.pr0.dca10.tbone.rr.com [66.109.9.153]
    11 57 ms 56 ms 55 ms ae1-br01-eqmi2.as57976.net [137.221.76.33]
    12 74 ms 60 ms 56 ms xe-0-0-0-1-br01-eqat2.as57976.net [137.221.65.50]
    13 * * * Request timed out.
    14 60 ms 56 ms 57 ms 137.221.69.85
    15 56 ms 57 ms 57 ms 137.221.67.65
    16 57 ms 56 ms 56 ms 24.105.62.129

    Trace complete.

  • GiovanniMN
    GiovanniMN Posts: 6 Spectator
    Options

    Hi @James_M they came out today and replaced some cables at the pole and at my box as well as gave me a new modem… When the tech left we were at 1.1G download speed and 9ms ping…. Unfortunately my disconnects are still happening.

  • GiovanniMN
    GiovanniMN Posts: 6 Spectator
    Options

    I wanted to attach my WINMTR results from using AT&T cellular backup.. As you can see there are no servers with packet loss, just 2 not reporting on low priority pings.

  • James_M
    James_M Posts: 4,767 ✅ Verified Employee Moderator
    Options

    Looks like you scheduled another service call, let us know how it goes!