Why can't I watch TV? I unplugged the modem and cable for 40 seconds and still getting error code xs

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D_man4994
D_man4994 Posts: 4 Spectator

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  • Ruben_R
    Ruben_R Posts: 85 ✅ Verified Employee Moderator
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    I'm going to try to send a signal to reprovision the account to see if this helps. The connection is going to drop for about 5 minutes, once I do this. Is that ok?

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  • Ruben_R
    Ruben_R Posts: 85 ✅ Verified Employee Moderator
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    I am sorry for the issues that you're experiencing with the TV app. Can I please have the error number? Is this happening on all the channels or a specific channel?

  • D_man4994
    D_man4994 Posts: 4 Spectator
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    Xstlp-4001 is the code and it happened on pretty much all that I tried to watch

  • D_man4994
    D_man4994 Posts: 4 Spectator
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    Yes

  • D_man4994
    D_man4994 Posts: 4 Spectator
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    Thank you, it's working fine now

  • Ruben_R
    Ruben_R Posts: 85 ✅ Verified Employee Moderator
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    You're welcome. Glad you the app is working correctly. Our service is 24/7 if you have any other issues, questions or concerns you can contact us at any time.

  • Madra
    Madra Posts: 1 Newcomer
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    yes