How to get box to work

sbberkshire_5950
sbberkshire_5950 Posts: 1 Newcomer
edited July 10 in TV Equipment

Two of the three boxes in our office aren't working. They are showing rainbow colors on the screen and will not reset. How do I get them to work?

Best Answer

  • James_M
    James_M Posts: 5,041 ✅ Verified Employee Moderator
    Answer ✓

    Hi & welcome!

    If restarting the cable boxes and removing and replacing the coax cable does not resolve the issue, then there is chance there is either a signal or other connection issue or the boxes may need to be replaced.

    Since you are a Business customer, you will need to have a SMB service tech onsite to evaluate. Please give us a 1-877-230-3783 to set up an appointment with a Business agent.

    Thanks!

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