Didn't find what you were looking for?


We have advanced search options to make it easier to locate posts, questions and answers on this community.
More information can be found at Advanced Search Options
If you are looking for something specific, please check if someone else has already asked or answered the same question.

spectrum app not recording

mrnailers
mrnailers Posts: 2 Spectator
edited July 10 in Cloud DVR

Answers

  • James_M
    James_M Posts: 5,130 ✅ Verified Employee Moderator

    Hi & welcome!

    Sorry for any issues with the app. What device(s) are you using and are you getting an error code?

  • mrnailers
    mrnailers Posts: 2 Spectator

    using Samsung tv. And yes error code. Plays about 4 minutes than gets 3 dots then error code. I see many many people get same problem. It looks like a spectrum problem with their cloud dvr service

  • James_M
    James_M Posts: 5,130 ✅ Verified Employee Moderator

    Thanks. The app authenticates using the modem on the account. Please try restarting the modem and if the issue continues, try testing on a different device and let us know if you are seeing the same issue.

This discussion has been closed.