spectrum app not recording

mrnailers
mrnailers Posts: 2 Spectator
edited July 10 in Cloud DVR

Answers

  • James_M
    James_M Posts: 5,035 ✅ Verified Employee Moderator

    Hi & welcome!

    Sorry for any issues with the app. What device(s) are you using and are you getting an error code?

  • mrnailers
    mrnailers Posts: 2 Spectator

    using Samsung tv. And yes error code. Plays about 4 minutes than gets 3 dots then error code. I see many many people get same problem. It looks like a spectrum problem with their cloud dvr service

  • James_M
    James_M Posts: 5,035 ✅ Verified Employee Moderator

    Thanks. The app authenticates using the modem on the account. Please try restarting the modem and if the issue continues, try testing on a different device and let us know if you are seeing the same issue.

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