Correct limit not showing?

Options
JohnnyM98
JohnnyM98 Posts: 10 Spectator

I just noticed I’m not getting the correct limit I pay for cloud dvr plus and my limit is 50 shows? According to the tv app when it’s supposed to be 100?

Comments

  • William_M
    William_M Posts: 1,117 ✅ Verified Employee Moderator
    edited May 11
    Options

    Hi @JohnnyM98

    Our Cloud DVR platform is experiencing much higher usage than expected resulting from some recent technical difficulties with recordings. In order to optimize the viewing experience for existing customers while we accelerate planned improvements and investments into the platform, we are limiting existing Cloud DVR Plus subscribers to 50 recordings and have temporarily stopped accepting new Cloud DVR customers. We apologize for the inconvenience, and you will be receiving a full credit for your last month of Cloud DVR charges. Additionally, you will continue to receive credits until we restore cloud DVR performance to our quality standards.

  • JohnnyM98
    JohnnyM98 Posts: 10 Spectator
    Options

    Alright, Thank you for the information, I appreciate it