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Unable to connect to VPN from Spectrum internet
Hi,
Since last week, I've been having trouble connecting to my office VPN when using my home WiFi, which is provided by Spectrum. It used to work perfectly fine before. Interestingly, when I switch to my mobile hotspot (T-Mobile), I can connect to the VPN without any issues. I've reached out to the support team, but unfortunately, I haven't received any helpful answers besides being advised to reboot the modem and router. Despite trying multiple reboots and even resorting to a factory reset, the problem persists. I would greatly appreciate any suggestions or guidance on how to resolve this issue.
Answers
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Can you connect to other VPN locations (either with the same software or something different)?
Could be the protocol in play, an MSS/MTU size issue, some weird firewall restriction, previous bad actor may have put your public IP on a blacklist... many angles to consider.
If we can prove something works, can maybe expand/contrast against the work connection to try accounting for differences.
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Hello @jayantbhat
Welcome to our Community Forums! Sorry to hear that you are having issues connecting to your VPN with our service, I am happy to help! Are you using the Spectrum wireless router? Or do you have your own router connected?
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@Jaleesa_F - Thank you, I am using Spectrum wireless router
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@RAIST515O - Thank you, If I try to connect the VPN with other internet, like a Mobile Hotspot, etc. It works.
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No... can you connect to a different location or through a different service? If you cannot choose a different site with your work VPN, can try a standalone service like ExpressVPN, Surfshark, Windscribe, ProtonVPN... (those last two have limited free to use plans that are good for testing with).
Need to rule out potential issues that may exist on the client side of the equation... confirm if something more local may be preventing a connection from going through.
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Yes, I can access the other VPN. But not my office vpn.
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Sounds like the router may already be properly configured to let the typical VPN protocols through if you were able to make a different tunnel.... sounds like something may be off specifically with this connection setup.
Have you been in touch with your office's IT support to troubleshoot things? Learned of any specific error messages they may be getting on their end, or from the VPN client on your end?
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Should note that Spectrum is basically an "open" line. They are not in the habit of blocking normal sites and protocols... that typcally only happens when something malicious has been detected, or something has gone offline that is causing issues.
Usually when this kind of thing happens, it winds up being something off at one of the endpoints (host or client end). So if you have not already, may be prudent to bring in the office IT support--could be as simple as a security rule they need to change on your system.
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This is the exact issue I am having. I spent almost an hour dealing with IT and then called a spectrum for another 30-minute no-help call.
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