Wireless interlinking

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hanshotfirst1138
hanshotfirst1138 Posts: 2 Spectator

Why can't I wireless interlink with devices like my Chromcasts or my virtual TV and Roku app remotes? I spent nearly 30 minutes on a chat with Spectrum last night and after rebooting the router and my iPhone, screwing up all of my settings on the latter, I was able to get to the virtual remotes and Chromecasts back up, although I still couldn't cast YouTube straight to Roku like I could with AT&T. Then I left the house and when I came back and reconnected to the WiFi, it was all not working again. I'm beginning to think it has something to do with the settings in my Spectrum router, but I can't change those, can I? Please tell me that there's an easy solution that I'm missing and that I'm not SOL….

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  • hanshotfirst1138
    hanshotfirst1138 Posts: 2 Spectator
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    Now it’s doing intermittently. Sometimes it works, sometimes it doesn’t. There has to be some determining factor.

  • William_M
    William_M Posts: 1,117 ✅ Verified Employee Moderator
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    Hi @hanshotfirst1138, welcome to our community!

    Some problems might arise for devices that don't have their own interface and instead connect through other devices, if they are 2.4Ghz only and the other device has 5Ghz capabilities. If you give us a call at 1-855-707-7328​​​ we can disable "band steering" for that device for 1 hour, giving you time to get all of your devices connected.

    If the issue is intermittent, it might be something different. If that doesn't help, could you elaborate what happens when you try to cast or pair devices? Any error messages?