Why so many outages in the past weeks? Rochester, NY, 14621

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Zest
Zest Posts: 1 Newcomer
edited May 17 in Connectivity

Over the past week, I have experienced an excessive number of service outages. There was even a point where my internet was down for an entire week, and today I am experiencing yet another outage. This situation has become unacceptable, as I have only had reliable internet for 10 to 14 days over the past month. At this point, I am questioning the value of continuing to pay for this service.

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  • Jaleesa_F
    Jaleesa_F Posts: 395 ✅ Verified Employee Moderator
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    Hello @Zest

    Welcome to our Community Forums, sorry to hear that you're experiencing constant outages. I am happy to help. Are you currently able to connect? Are you wired or wireless?