TV APP/Cloud Recordings Freezing and No Pause During Live TV

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Carol1397
Carol1397 Posts: 1 Newcomer
in Cloud DVR

I'm also having the same freezing issues with recordings - the three dots, freezing, screen going black or Failure warning. These are with shows completely recorded. I switched to Spectrum because I do record multiple shows to watch when I have time - or because some shows I like are on at the same time. I also switched to Spectrum because they offered more stations than the competitor.

Additionally, I find it irritating that a live show cannot be paused.

Anyway, I see a lot of responses that this recording issue is being worked on by Spectrum. Why is it taking so long?

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  • Lyn_T
    Lyn_T Posts: 455 ✅ Verified Employee Moderator
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    Good evening @Carol1397 and Welcome to our Community Forums

    Thank you for reaching out to us about the picture quality with our Cloud DVR. Generally this indicates a signal concern with our Internet. Have you attempted to reset the modem/router yet? This can be done by unplugging the cable line, power line, and removing the battery backup if you have one for both the modem and the router for a solid 3-5 minutes. Are you able to try this and let us know? -Lyn

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