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Frame rate on certain channels

AbbasMam
AbbasMam Posts: 4 Spectator
edited July 10 in Spectrum TV App Feedback - ROKU and Other devices

Hi the roku app has had an issue for over six months. On certain channels like TNT if you open the app and if its the last channel you watched it will play at 60 frames per second but if you switch to a different channel and switch back it will be at 30 fps and degraded quality. This has been happening on multiple Roku devices but doesn’t happen on my Samsung tv or Apple TV. Both the Roku OS and app have been updated to the latest version and the issue persists after a factory reset.

Best Answer

  • Mo_S
    Mo_S Posts: 129 ✅ Verified Employee Moderator
    Answer ✓

    Good morning & welcome @AbbasMam,

    The app resolution and bitrate are determined by the strength of the connection. If you haven't already, please reboot the internet equipment in the home by removing the coaxial cable and power from the modem, as well as power from any connected router for at least 30 seconds. A couple of your devices are showing connected off network, so if the devices are in your home and using the connection provided by the Spectrum modem, this should show on network and may be corrected by the reboot as well. If they are outside the home, we wouldn't be able to troubleshoot that connection.

Answers

  • AbbasMam
    AbbasMam Posts: 4 Spectator

    Hi did all the troubleshooting steps but the issue still persists. Like I said before this is clearly an issue with the Roku app because the channel plays perfectly the issue only occurs when you change the channel and go back. This issue is only present on certain channels. Would you be able to forward this to your development team?

  • HT_Greenfield
    HT_Greenfield Posts: 926 Contributor
    edited May 24

    Not only because it would help the app dev team to know but just curious anyway:

    1. Can you name one or two other channels besides TNT that this happens with as well as two or three that it doesn't?
    2. Of which specific model is the Roku?
    3. Of which make and specific model is the TV?
    4. What is the contemporaneous frame rate shown by the TV's output/display parameters (not to be confused with what it shows for the HDMI input) each way (before and after) for e.g. TNT?

  • AbbasMam
    AbbasMam Posts: 4 Spectator
    edited May 28

    1 I noticed it on ESPN 2 and Bally sports west. I mostly only watch sports so idk what other channels this issue could affect.
    2 and 3. TCL 55R55 Roku TV on the latest OS 13 with the app on the latest version 12.4 build 04.
    4 Not sure how to check this since the Roku is built in to the tv.

  • HT_Greenfield
    HT_Greenfield Posts: 926 Contributor

    Good for you for making Spectrum aware of it! ☘️

    You could always try to replicate the idiosyncrasy for any ESPN2 programming via the ESPN channel/app on Roku in order to get an idea of whether the whole thing could be all on Roku.

    I couldn't find the model you cited but that's no biggie. TCL Roku TV's supposedly have a native display refresh rate of 60 frames per second so at least you shouldn't notice any flicker in any case:

    🔗https://support.tcl.com/rokutv-common-questions/01-why-does-the-product-description-say-the-tv-is-120hz-but-the-specifications-say-that-it-is-60hz

    Also in case connectivity has anything to do with it:

    🔗https://support.tcl.com/rokutv-setup-configuration/611361

    🔗https://support.tcl.com/rokutv-setup-configuration/611364

  • AbbasMam
    AbbasMam Posts: 4 Spectator

    Yea the Espn app and watching TNT via the MAX app do not show the same issues.

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