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Losing Internet

Tbuch7375
Tbuch7375 Posts: 1 Newcomer
edited September 24 in Internet 2024 Archive

I am new to spectrum and am losing Internet connection multiple times every day. Why is this?

Best Answer

  • Lyn_T
    Lyn_T Posts: 575 ✅ Verified Employee Moderator
    Answer ✓

    Good evening @Tbuch7375 and Welcome to our Community Forums

    Thank you for reaching out to us about the drops in internet connection. I am very sorry this happened but I am glad you reached out. I am not sure what troubleshooting you have already completed yet so please excuse any suggestions you have already completed. Have you attempted to reset the internet equipment yet? This can be done by unplugging the cable line, power line, and removing the battery backup if you have one for both the modem and the router for a solid 3-5 minutes. When you reconnect everything back up can you make sure all connections are secure and tight? Please let us know if you need further assistance. - Lyn

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