Exceptional customer service representative in a Spectrum store

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Dl11435
Dl11435 Posts: 1 Newcomer
edited May 30 in Suggestions & Feedback

Today, I stopped by to a Spectrum store on 396 Grand Street, NYC, 10002 and was assisted by one of your associate, June. I have called and stopped to numerous Spectrum stores and all I received was a take it or leave or you are just an unimportant account regarding my high charges for my internet service. June is the only one that has assisted me with this matter- not only did she offered her help, patience, dedication, but she also helped you salvage a remaining customer- I was half an inch close to switching with Verizon.

I would like to say you made a right decision to hire her and continue to hire people like her.

Sincerely, Dennis

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  • James_M
    James_M Posts: 4,852 ✅ Verified Employee Moderator
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    Hi & welcome!

    We're thrilled to hear that you had a positive experience at your local store with June. We will be happy to forward your feedback!

    Please let us know if you ever have questions about or issues with your services.