chat bot - please get rid of it

kazu28403 Posts: 8 Participant
edited May 31 in Suggestions & Feedback

Please get rid of the chat bot. It's extremely unhelpful. It goes around in circles and seems to be designed to do everything possible to prevent me from being able to talk to an actual customer service agent. It asks, "Did this answer your question?" I click on "No", and nothing happens, as if "Yes" is the only answer it will accept. I called your customer service and the agent was able to help me in much less time than I spent getting nowhere with the chat bot.