Streaming service is buffering

mattie416a Posts: 1 Newcomer

We are having a lot of buffering on all networks. And Internet is intermittent

Best Answer

  • Lyn_T
    Lyn_T Posts: 459 ✅ Verified Employee Moderator
    Answer ✓

    Good evening @mattie416a and Welcome to our Community Forums,

    Thank you for reaching out to us about our internet not working as intended. I am very sorry for any inconvenience this must be causing you. I am not sure what troubleshooting you have already completed but I would recommend resetting all of your internet equipment. This can be done by unplugging the cable line, power line, and removing the battery backup if you have one for both the modem and the router for a solid 3-5 minutes. When you reconnect everything please make sure all connections are secure and tight. Please let us know if this doesn't help out. - Lyn