Can DVR recordings be recovered if they appear to be deleted? User did not erase them.

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Stephenail
Stephenail Posts: 1 Newcomer

All recordings simply disappeared recently. All gone at once. No user action involved at all.

I will be quite surprised if these recordings are recoverable but thought I would ask before switching out the box

Answers

  • James_M
    James_M Posts: 4,903 ✅ Verified Employee Moderator
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    Hi & welcome!

    While it is rare, this can happen and is usually a sign of a failing hard drive. Depending on the programming, most is available OnDemand, but once they are deleted from the DVR, they are not recoverable. We recommend swapping out the cable box at a local store for a new cable box to avoid any future issues.

    Thanks!