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All e-mails prior to April 2021 purged without notice

chmerritt
chmerritt Posts: 1 Newcomer
edited August 5 in Email

Like so many others, I recently realized that all of my old e-mails from my current, in-use roadrunner account were apparently deleted or lost from the server with no notice - I didn't delete them. I use Outlook on my laptop set to IMAP and the Samsung email client set to IMAP on my phone and when trying to find some messages from 2020, I discovered that everything from about April 2021 was gone. The customer service tech had me log in to webmail and it only had e-mails back to May 2021 when I've had this account for 15 years.

Has anyone had luck getting Spectrum to reinstate their old emails?

Comments

  • HT_Greenfield
    HT_Greenfield Posts: 911 Contributor

    All things considered with the bygones of email in general, the first question is whether you'd still been using POP3 with any email client up until April 2021.

This discussion has been closed.

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