Phone Modem CID format changed with new unit

Fisherman Posts: 133 Contributor


  • Fisherman
    Fisherman Posts: 133 Contributor

    I recently swapped my Arris TM602 phone modem for a Spectrum EU 2251 modem. I have a stand-alone data modem, so this unit is only provisioned for phone.
    Since I swapped the unit, the format for caller ID display has changed from (XXX) XXX-XXXX to 1-XXX-XXX-XXXX. I have a call blocking system that has many numbers stored in it over the years in the (XXX) XXX-XXXX format and it seems to no longer block the numbers in the original format.
    Is it possible to re-provision the new EU2251 unit to the (XXX) XXX-XXXX format, or am I stuck with the 1-XXX-XXX-XXXX format?

  • Renee_T
    Renee_T Posts: 728 ✅ Verified Employee Moderator

    Hello @Fisherman

    I apologize, at this time we cannot change how the numbers display within the caller ID.

  • pnichols
    pnichols Posts: 1 Newcomer

    My land line is not working all I get is a busy signal, and my handheld phone keep saying therefor is no number for it and it has a code 108 someone please help !!!!!

  • Lyn_T
    Lyn_T Posts: 466 ✅ Verified Employee Moderator

    Good evening @pnichols and Welcome to our Community Forums,

    Thank you for reaching out to us. I am very sorry that our services was not working as intended. I was able to locate your account with your registration information. It looks like you were able to speak with one of our agents about this. If you are still needing assistance please let us know. -Lyn