The sort by option: Subject does not work in Webmail

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tgordon2
tgordon2 Posts: 25 Participant
edited July 10 in Email

Here's a screenshot of an example

Edit: This was the result of a search (for the sender). I subsequently discovered that the sort on subject works on a "normal" view in webmail. This still seems like a bug, but it is limited to search results

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  • William_M
    William_M Posts: 1,195 ✅ Verified Employee Moderator
    Answer ✓
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    Hi @tgordon2, sorry for the confusion. I can confirm it functions identically on my end but it looks like if you select your desired sort by first, and then search, it should remain sorted in that order.

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  • tgordon2
    tgordon2 Posts: 25 Participant
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    William, I think I'm misunderstanding your post. It appears that you are saying that if I change the sort order to By Subject and then do the search, the search results will then be sorted by subject. I tried this and it didn't work. The search results reverted to the default sort order (New to old). When the search results time out, the emails are sorted by subject.

  • William_M
    William_M Posts: 1,195 ✅ Verified Employee Moderator
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    I believe you are understanding me correctly. Are you waiting for the sort to completely finish before doing your search? What do you mean by the search results time out?

  • tgordon2
    tgordon2 Posts: 25 Participant
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    You: Are you waiting for the sort to completely finish before doing your search?
    Me: Yes. It takes a while for the sort to complete when I'm in my inbox,but I can tell when it's done.

    You: What do you mean by the search results time out?
    Me: Whenever I do a search, the search results are displayed, but after a minute or 2, the original email list is restored. I can accomplish this sooner by clicking on "Get email"