DFW Outages

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LenS
LenS Posts: 1 Newcomer
edited July 11 in Suggestions & Feedback

The latest lengthy WIFI outage has me considering a new Internet provider. I live in DFW area and have had MANY outages for various reasons and this last one from a storm that went through Houston has just about tipped me over the edge…I work from home and these outages cause chaos for my work load. Any future resolve with their issues?

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  • James_M
    James_M Posts: 4,903 ✅ Verified Employee Moderator
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    Hi and welcome!

    The recent issues experienced in your area were the result of Hurricane Beryl and it's impact in the Houston area and on third party providers. At the end of May, there were also extreme thunderstorms that caused extensive damage and power grid damage that needed to be repaired before we could restore services.

    When services are impacted by weather events, our crews work diligently to restore service as soon as it is safely possible. If your services are impacted again, please let us know so we can take a look and see if there is anything else we can do to assist.