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Why do I get this error message twice a day?
Answers
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Note: If I turn TV off and restart all is good.
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Hello!
If these types of messages appearing consistently, do two things:
1.) Power off your box and unplug it for five minutes.
1.a) Power up the box and wait for it to reboot.
2.) If you have a Smart TV, turn on your TV, and with the remote that came with your TV, hold down the power button until the TV turns off and the name of the TV comes on the screen. Release the button. This does a soft-reset of the TV, and can resolve many issues!
Doing the above can help. With these new boxes, sometimes there can be server communication issues and the best remedy for this is….Time! LOL! You'll find these issues where a channel won't come in on Monday with these types of error messages. However, by Tuesday afternoon, all is good.
On the other hand if you are getting messages like this several times a week something is wrong, usually related to your signals or drop line, Spectrum would need to be called to check your signals and wiring by dispatching an onsite tech. Bad weather, animal chews, aging wiring inside and outside the home, really old boxes can all play a factor here. Service calls are free provided that there is an issue with Spectrum related equipment that you rent from them. Problems with wiring or signals, problems with Spectrum's network also qualify.
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