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FE-1002

ChristisLord413
ChristisLord413 Posts: 4 Spectator
edited August 28 in Spectrum TV App Feedback - Apple Devices and Apple TV

I Recently Downloaded the Spectrum TV app on my phone and I got this error on it. I tried uninstalling and Reinstalling but I get the same error.

Any Ideas?

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Answers

  • James_M
    James_M Posts: 5,111 ✅ Verified Employee Moderator

    Hi & welcome!

    Can you try restarting the modem on the account and let us know if the error continues?

  • ChristisLord413
    ChristisLord413 Posts: 4 Spectator

    it didn’t work :(

  • James_M
    James_M Posts: 5,111 ✅ Verified Employee Moderator

    What device(s) are you using? Are you on your home network?

  • ChristisLord413
    ChristisLord413 Posts: 4 Spectator
    edited July 18

    i use my tv the xumo thing that comes with the service and my Iphone. But it only doesn’t work on my iphone for some reason.

    And yes I am

    IMG_6985.png

  • James_M
    James_M Posts: 5,111 ✅ Verified Employee Moderator
    edited July 18

    Thanks. Do you see an error on the Xumo as well, or just on the iPhone?
    What is the model and OS of the iPhone?

  • ChristisLord413
    ChristisLord413 Posts: 4 Spectator

    no the error only pops up on my Iphone and the OS is 18

  • HT_Greenfield
    HT_Greenfield Posts: 926 Contributor

    I'd sign out the app, delete it, restore the latest shipping release of iOS, reinstall the app, sign back in and see what happens:

    🔗 https://beta.apple.com/faq

    ↳ How do I get help If I’m having an issue with beta software?

    ↳ How do I restore a prior shipping release of iOS…

This discussion has been closed.

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