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No Outlets Working for Spectrum Internet Modem

mtrevor380
mtrevor380 Posts: 1 Newcomer
edited September 9 in Managing and Using your Spectrum Account

I recently ordered the Spectrum 1GB plan, I do not have any cable outlets but have a wire that was installed from outside through the flooring. At this point I am wondering how to schedule an appointment for a technician, how can I do this?

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Answers

  • James_M
    James_M Posts: 5,117 ✅ Verified Employee Moderator

    Hi & welcome!

    It sounds like you probably set up a self-install, and it is possible that the coax cable you are seeing is either not connected or is not a Spectrum cable. Please give us a call at 1-855-70-SPECTRUM (855-707-7328) and explain that you need a technician installation, and they will get one set up for you.

    If you have any other questions, or if have any trouble getting the installation completed, please let us know.

    Thanks!

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