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App & website won't let me activate my self-installed modem

tony_chick
tony_chick Posts: 1 Newcomer
edited September 24 in Home Networking

I'm self-installing an ET2251 gigabit modem, an upgrade to the previous physically identical E31U2V1. Everything looks good, there are 2 solid blue lights and I have internet access, although at 0.5MB. I'm trying to activate the modem, but both the app and website tell me the equipment is on the way and give me a tracking link (it was delivered 2 days ago) and no option to activate.

How do I tell it that I have the equipment already so I can activate?

Answers

  • Renee_T
    Renee_T Posts: 833 ✅ Verified Employee Moderator

    Hello @tony_chick

    Welcome to our community! I'm sorry for the issues activating the equipment. Since it's not allowing you to activate online, if you reach out by phone at 855-707-7328 or by messaging us on Twitter/X, Instagram, or Facebook and we can get the equipment activated for you.

This discussion has been closed.

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