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Channels not available

Helolarry
Helolarry Posts: 3 Spectator
edited September 24 in TV Equipment

I frequently get the "Channel not available please try again later" page on certain channels that are in my tier on both of my spectrum boxes (Arris DCX3200M and DCX3510M). Rebooting each box often (but not always) solves the problem for a day or two. What can I do to fix this?

Best Answer

  • Lyn_T
    Lyn_T Posts: 563 ✅ Verified Employee Moderator
    Answer ✓

    Good evening @Helolarry

    Thank you for reaching out to us about receiving the error message on certain channels. I am sorry this is happening. I was able to locate your account using your registration information and I am seeing a signal concern being reported by the equipment. I would recommend a home visit to have this investigated further. We can help set this up for you or you can give us a call at 1-855-707-7328 24 hours a day to do this. - Lyn

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