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Slow Internet

Mcat4
Mcat4 Posts: 1 Newcomer
edited September 4 in Connectivity

After recent outages, our home internet has been extremely slow. Has anyone else had this issue before? What did you do to resolve?

Answers

  • Renee_T
    Renee_T Posts: 846 ✅ Verified Employee Moderator

    Hello @Mcat4

    Welcome to our community! I'm sorry to hear about the slow speeds. Have you done any troubleshooting, such as rebooting the modem and router yet?

  • randyjnelsen
    randyjnelsen Posts: 1 Newcomer

    Yes what's next

  • Satch
    Satch Posts: 5,755 Contributor

    Hi @randyjnelsen,

    If the rebooting of equipment does not work, you will need to set up a service call for a signal and drop line test. If your signals and/or lines are bad, the tech will replace wiring. If your signals and lines are good, and you rent Internet equipment from Spectrum, the tech will update your Internet equipment.

    Satch

This discussion has been closed.

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