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internet in s.e.louisiana real slow

Dixielee
Dixielee Posts: 1 Newcomer
edited September 24 in Connectivity

My service has been real slow here in S.E Louisiana what is the issue? This has been going on for four days.

Best Answer

  • Lyn_T
    Lyn_T Posts: 585 ✅ Verified Employee Moderator
    Answer ✓

    Good evening @Dixielee and Welcome to our Community Forums,

    Thank you for reaching out to us about our internet not working as intended. I am very sorry for any inconvenience this must be causing you. I am not sure what troubleshooting you have already completed. I recommend that you attempt to reset all the internet equipment. This can be done by unplugging power line and removing the battery backup if you have one for both the modem and the router for a solid 3-5 minutes. Are you able to try this and let us know? Also, are you using any other equipment other than the modem we are providing for you? Like a personal router? -Lyn

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