Spectrum landline drops T mobile cell calls after 2 rings

Roc123

I have Spectrum voice.

I have 2 prepaid cell phones.

I make calls to landline with the Tracfone and calls are picked up normally.

when I make calls with T mobile prepaid the calls are dropped afte 2 rings.

The incoming ring tone also changes.

Spectrum tech came out and changed cables and modem.

James_M

Hi & welcome!

A dropped call after two rings sounds like the calls are being blocked as not recognized or potential spam. The prepaid numbers may be the issue. If you go to VoiceZone under "Manage Voice" - you can add the numbers to the Accepted Callers List. You can try turning off "Block Unwanted Callers" and accept all calls to test if the call blocker is blocking the prepaid number.

Roc123

Hi

I turned off Unwanted callers and Call Guard.

Spectrum still drops the call after 2 rings.

Can't Spectrum look into a database and change status of my cell number?

I called another person's Spectrum landline and the call was dropped after 2 rings.

James_M

Thanks. Is the issue still only with the TMobile prepaid number?

If the issue is only with TMobile, then we suggest reaching out to TMobile directly for additional support.

Our database information would not have access to TMobile numbers.

Roc123

Yes.

I have a Tracfone and the call goes thru.

Rings to the limit before VM answers.

I went to T mobile online help and to a local store.

They say since I can make and receive calls from everywhere else,

then T mobile says the problem is with Spectrum.

I had T mobile rep call the Spectrum landline and the call went thru,

but she had a regular plan, not a prepaid.

HT_Greenfield

Just curious if you recently had that mobile phone number ported from another carrier to T-Mobile, and, if so, if you had it ported to the previous carrier from yet another one before that, and if the area code of that number is geographically afar.

Roc123

This number was always with T mobile.

A few months ago, I went from a $3 plan to a $10 plan.

I also upgraded to Spectrum 300 mbs plan in the past year.

I went to a Metro by T Mobile store.

We made a call from the store to the landline.

To complete call, we had dial 1, but the call went thru.

From a T mobile store with a regular plan, the call went thru without dialing 1.

Hard to figure out.

HT_Greenfield

Try calling the landline phone by manually keying in the number in the global dialing format i.e. +1 followed by the 10-digit number and see what happens. With touch-screen mobile phones, you long-press 0️⃣ for a second or so to get the "+" symbol; with a lot of physical-button mobile phones, you press *️⃣ twice to get it.

Roc123

I tired the +1 manual dial.

No dial tone and no connection.

The t mobile number doesn't show on the call log.

Dialing from contacts, the number rang twice and it shows up has "wireless caller" on the call log screen.

Roc123

When I try calling from contacts, there is no ring tone on the landline and call doesn't show on the Spectrum call log.

The phone icon on the prepaid phone looks like it's making some calls, but after a few flashes of the phone icon,

the prepaid phone says "call has ended".

HT_Greenfield

It turns out that you're not the first subscriber to experience this idiosyncrasy with T-Mobile's network and Spectrum Voice isn't the first VoIP network for T-Mobile's network to have this problem with. Regardless of whether certain makes and models of mobile phones are also a factor, T-Mobile's network is the most common denominator. ☘️

🔗 https://www.reddit.com/r/Googlevoice/comments/sfvohh/bug_certain_tmobile_users_who_call_a_google_voice/

🔗 https://www.reddit.com/r/AndroidHelp/comments/1ctio9a/outgoing_calls_to_landlines_disconnect_after_2/ ↳ Read More ⌄ : "TMobile prepaid"

🔗 https://community.t-mobile.com/coverage-signal-32/after-two-rings-i-get-call-ended-58530