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Cable box

ChristineJudith
ChristineJudith Posts: 1 Newcomer
in TV Equipment

An on screen tv message said my cable box (that houses the DVR) was too hot and to remove it out of a closed in space. It was not in a closed in space, I exchanged it at a Spectrum office for a brand new one. This one also gets as hot as the old one, but I have not yet received a message on the tv stating that. Does anyone else have this problem?

Best Answer

  • Jilliana_M
    Jilliana_M Posts: 23 ✅ Verified Employee Moderator
    edited September 26 Answer ✓

    Hey there!

    Thank you for your comment! I am sorry you are experiencing this issue with the cable box. Some of our Spectrum110/210 boxes do run on the warmer end when enclosed in an entertainment center. However, with proper ventilation, it shouldn't be super-hot to a point it can burn you. Can you confirm which box you received when exchanging at the store? That information would be available on the back of the cable box.

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