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Zoom connection bad
Bvjradrake
Posts: 1 Newcomer
I’m tryi to participate in a zoom call and every 10 seconds I either freeze or get disconnected. This doesn’t usually happen.
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Best Answer
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Good evening @Bvjradrake and Welcome to our Community Forums,
Thank you for reaching out to us about our internet not working as it should be. I am very sorry that you are seeing the drops and freezing in your zoom calls. I am not sure what troubleshooting you have already completed. I recommend that you attempt to reset all the internet equipment. This can be done by unplugging the cable line, power line, and removing the battery backup if you have one for both the modem and the router for a solid 3-5 minutes. Are you able to try this and let us know? -Lyn
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