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Please help me with my internet

Meccamelody2
Meccamelody2 Posts: 1 Newcomer
edited November 12 in Connectivity

Best Answer

  • Lyn_T
    Lyn_T Posts: 575 ✅ Verified Employee Moderator
    Answer ✓

    Good evening @Meccamelody2 and Welcome to our Community Forums,

    Thank you for reaching out to us about your internet not working as intended. I am very sorry for any inconvenience this must be causing you. It looks like you have already contacted us. If you are still needing assistance, please let us know. - Lyn

Answers

  • ancrist
    ancrist Posts: 1 Newcomer

    My wife just purchased a new laptop and cannot connect to the internet. It asks for the security code which is used but could not connect

  • Jilliana_M
    Jilliana_M Posts: 47 ✅ Verified Employee Moderator

    Hey there @ancrist! Thank you for reaching out. We are sorry to hear your laptop is having some troubles connecting and we'd love to help. It sounds like the laptop may be asking for a security key, which is essentially the Wi-Fi password located on the router, or if you have personalized your Wi-Fi name and password, it would be the password you have set it to be. We are here for you 24/7 so please let us know if additional assistance is needed.

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