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Hurricane outage in Dayton Ohio

ML1955
ML1955 Posts: 1 Newcomer
edited October 2 in Community Support

I’m in an outage area and have been without WiFi since Friday. It’s now Monday and still nothing. I can’t get through to talk to anyone and find this outrageous. We didnt lose power at any time during this storm so it’s not loss of power. I’m on a heart monitor that requires WiFi to transmit data and I’m having to use my phone data. Why can’t the customer get any feedback from Spectrum. Will we be credited for this loss?

Best Answers

  • Lyn_T
    Lyn_T Posts: 555 ✅ Verified Employee Moderator
    Answer ✓

    Good evening @ML1955 and Welcome to our Community Forums,

    I appreciate you reaching out to us about our services not working as they should be. I am very sorry for the extended down time. I am seeing that we have an active concern, and our technicians are working to get this corrected for you as quickly as possible. I have requested credit for the downtime. Please let us know if you have any other questions. -Lyn

  • 9378794051
    9378794051 Posts: 1 Newcomer
    Answer ✓

    We are having connection issues. Our power was restored this evening but our internet won't connect. No phone

  • William_M
    William_M Posts: 1,284 ✅ Verified Employee Moderator
    Answer ✓

    Hi @9378794051, welcome to our community!

    It's great to see your power is back! I'm sorry our internet still isn't working. Unfortunately it looks like we still have a service interruption in your area. There may be other power outages further upstream, or damaged lines which still need to be repaired. Technicians are working hard to restore service as soon as possible. I've submitted a credit request for you as well.

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