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Oversea Rates

Mfiiore
Mfiiore Posts: 1 Newcomer
edited November 12 in Spectrum Mobile

I was advised via text on 10-3-24 I was being charged data and call rates for being in the British Virgin Islands (BVI) - I was not in the BVI. On 10-7-24 I was similarly advised via text additional rates would be charged because I was in Jamaica. I was not in Jamaica. On 10-8-24 I was advised once again I would be charged because I was in Barbados and the Bahamas. I was not in either of those locations. I am hereby requesting any additional charges assessed to my account beginning on 10-3-24 which were associated with the above referenced locations be removed. Thank you for your attention and consideration.

Best Answer

  • Lyn_T
    Lyn_T Posts: 575 ✅ Verified Employee Moderator
    Answer ✓

    Good evening @Mfiiore and Welcome to our Community Forums,

    Thank you for reaching out to us about the international charges on your mobile account. I was able to locate your account using your registration information. It looks like you have already spoke with our mobile phone support team. I am glad they were able to assist. Please let us know if you have any other questions. - Lyn

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