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Repeated XSTLP-4001 Errors

Bubenikt
Bubenikt Posts: 5 Participant
edited November 12 in Suggestions and Feedback

Hi. I receive an XSTLP-4001 error message at least daily, sometimes multiple times in a day. Restarting my modem router corrects the problem. Is this due to a problem with the input from Spectrum or a problem with my modem router? Thanks.

Best Answer

  • Jaleesa_F
    Jaleesa_F Posts: 525 ✅ Verified Employee Moderator
    Answer ✓

    @Bubenikt

    It sounds like the issue may be with the Xumo since this is the only device having issues. Have you tried rebooting the Xumo itself?

Answers

  • Jaleesa_F
    Jaleesa_F Posts: 525 ✅ Verified Employee Moderator

    Hi @Bubenikt

    Welcome back to our Community Forums! Sorry to hear that you're experiencing streaming issues, I'm happy to help! What device are you streaming the app from? Does this happen across all devices?

  • Bubenikt
    Bubenikt Posts: 5 Participant

    Cable goes to my modem router, which provides wireless to my Xumo. The Xumo provides the tv stream. Make sense?

  • Tyleen_Z
    Tyleen_Z Posts: 810 ✅ Verified Employee Moderator

    Thank you! Do you use the Spectrum TV app on any other device like a Roku, smartphone, tablet, or on our website on the computer? If so do you see the issues there too?

    -Tyleen

  • Bubenikt
    Bubenikt Posts: 5 Participant

    I have the Spectrum app on other devices. The problem is not with the app. Instead, it’s with my TV or Xumo. In a regular basis, the picture freezes and I see a circle with three dots in the center of the screen. Eventually, the screen goes blank and shows the xstlp-4001 error message. After this, the only way to get the picture back is to reboot the modem router.

  • Tyleen_Z
    Tyleen_Z Posts: 810 ✅ Verified Employee Moderator

    Okay so the error happens no matter the app you use on the Xumo or only when you use the Spectrum TV app?

    -Tyleen

  • Bubenikt
    Bubenikt Posts: 5 Participant

    I’m usually not using any app at all. I’m watching the TV and using the remote that came with the Xumo unit. I’m losing the Spectrum stream feed, which then generates the error message that the channel is not available. My question is whether this is a problem with something at Spectrum causing me to lose the streaming signal or is this more likely a problem with my modem router.

This discussion has been closed.

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