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Guide Keeps Showing “To Be Announced”

SueNYY2
SueNYY2 Posts: 1 Newcomer
edited November 20 in TV Equipment

Hello, I always have this issue every time the cable box gets reset. The guide keeps saying “To Be Announced” for all channels and sometimes it does it for days. How do I fix it? Resetting the box again doesn’t work. Thank you in advance.

Best Answer

  • Lyn_T
    Lyn_T Posts: 575 ✅ Verified Employee Moderator
    Answer ✓

    Good evening @SueNYY2 and Welcome to our Community Forums,

    Thank you for reaching out to us about the missing information on our guide. I am very sorry that is happening. If you are resetting the box by unplugging the box from the power and the cable line for 3-5 minutes. If this does not help out the next course of action would be a home visit to have this investigated further. I am seeing that you have a home visit scheduled. Please let us know how the home visit goes. - Lyn

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