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Frame rate problems

demac
demac Posts: 1 Newcomer
edited November 20 in Spectrum TV App Feedback - ROKU and Other devices

Switching from Netflix, Prime movies to Spectrum streaming causes the Spectrum channels to appear in a herky jerky frame rate. I have to restart Spectrum to eliminate the problem. I'm on Roku Ultra and am wondering if there is a permanent fix?

Best Answer

  • Jaleesa_F
    Jaleesa_F Posts: 525 ✅ Verified Employee Moderator
    Answer ✓

    Hello @demac

    Welcome to our Community Forums! Sorry to hear that you're experiencing issues when streaming our Spectrum TV app, I'm happy to help! The app works in conjunction with your internet modem, so it's typically best to reboot the modem and router to resolve the issue. Is this a constant occurrence?

This discussion has been closed.

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