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My voice is out of sync with the picture when I use on demand

Mbobic0_
Mbobic0_ Posts: 5 Spectator
edited November 4 in Spectrum TV App Feedback - ROKU and Other devices

Voice out of sync with picture when watching on demand shows

Best Answers

  • Renee_T
    Renee_T Posts: 834 ✅ Verified Employee Moderator
    Answer ✓

    Hello @Mbobic0_

    Welcome to our community! I'm sorry to hear about the audio issues with our On Demand service. Are you watching through a cable box or through our Spectrum TV App?

  • Mbobic0_
    Mbobic0_ Posts: 5 Spectator
    Answer ✓

    Spectrum app

  • Kelly_M
    Kelly_M Posts: 24 ✅ Verified Employee Moderator
    Answer ✓

    Ok, for the app if you test it on another compatible device or from Spectrum TV from a browser, does the behavior persist there as well?

Answers

  • MCRN
    MCRN Posts: 3 Spectator

    this happens to me fairly often-starts fine but gets out of sync I back out and resume and it usually clears it up (using Roku with app)

  • Mbobic0_
    Mbobic0_ Posts: 5 Spectator

    What do you mean by back out?

  • Mbobic0_
    Mbobic0_ Posts: 5 Spectator

    Will try that, thanks

  • Satch
    Satch Posts: 5,714 Contributor

    Have you reboot your Rocku and the Internet modem?

    I would do that.

    Satch

  • Mbobic0_
    Mbobic0_ Posts: 5 Spectator

    Ok thanks will do

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