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Google/Yahoo Email Compliance checks failing for Spectrum email address

DonJarmon
DonJarmon Posts: 4 Spectator
edited November 20 in Email
Google/Yahoo Email ComplianceRef: https://mxtoolbox.com/googleyahoo.aspx Status
  • You were not able to pass either SPF Alignment/Authentication or DKIM Alignment/Authentication.
  • Your DKIM header was missing one or both of the required header in the h tag which is a list of headers to be used in the signing algorithm to create the hash found in the b= tag. The order of the headers in the h= tag is the order in which they were presented during DKIM signing; therefore, it is also the order in which they should be presented during verification. The value is a list of header fields that will not change or be removed.

Best Answers

  • James_M
    James_M Posts: 5,137 ✅ Verified Employee Moderator
    Answer ✓

    Hi & welcome!

    Sorry for any issues with Spectrum email. Are you also getting an error message, and is this happening when you send email to a Spectrum email or from a Spectrum email?

    Thanks!

  • DonJarmon
    DonJarmon Posts: 4 Spectator
    Answer ✓

    A message that you sent could not be delivered to one or more of its recipients. This is a permanent error. The following address(es) failed:

    user@yahoo.com (reacted)

    (while not connected): 554 5.4.7 [internal] exceeded max time without delivery

  • Tyleen_Z
    Tyleen_Z Posts: 839 ✅ Verified Employee Moderator
    Answer ✓

    Thank you for that information. So is the issue happening when trying to send to a Spectrum email address or when trying to send from a Spectrum email address?

    -Tyleen

  • DonJarmon
    DonJarmon Posts: 4 Spectator
    Answer ✓

    From: drjarmon@charter.net

    Thanks for checking

  • Tyleen_Z
    Tyleen_Z Posts: 839 ✅ Verified Employee Moderator
    Answer ✓

    Thank you! So do you get an error to any email address you try to email or just some?

    -Tyleen

  • DonJarmon
    DonJarmon Posts: 4 Spectator
    Answer ✓

    Just one yahoo user. I can send to same yahoo user from other non-Spectrum accounts.

  • Tyleen_Z
    Tyleen_Z Posts: 839 ✅ Verified Employee Moderator
    Answer ✓

    Okay so the person you are emailing may have an issue with accepting emails from Spectrum accounts. I was able to run a check on your email address and it's showing as having no issues.

    -Tyleen

This discussion has been closed.

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