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Constant Buffering of only 1 channel
Spectrum App on AppleTv 4K. Our CBS affiliate (wkbt) is unwatchable (constant buffering) while all other channels (local and cable) stream absolutely fine. Spectrum sent a technician and my network and speeds are working fine. All OS's and firmware reinstalled and updated. Please help- what are the next steps?
Best Answers
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Hello @shpanki
Welcome to our Community Forums! Sorry to hear that you're experiencing buffering with our streaming service. I've checked your account and I see that there is a tech visit in place to address this service issue. Should you need assistance following the tech visit, please don't hesitate to reach out. We're always happy to help!
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Satch - This doesn't fix the problem. I suspect there is zero chance that it is my equipment or network setup as the same issue is happening with a neighbor down the street.
Jaleesa_F - I feel the actual issue here is that neither the broadcaster nor spectrum are willing to concede that there is an issue. I was told by a phone support person that the only way to get this escalated to the proper engineers is to have a technician in my house witnessing the problem then insist he or she issue an SCI Ticket (why there is an appointment this afternoon). I have to say this is absolute total lack of quality control. I am simply trying to report a problem and not a single soul (including the General Manager at WKBT) is willing to do a thing. The advertisers are going to loose it. And Sunday NFL games are tomorrow :)
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For the situation @shpanki, if the tech has not yet arrived, can we check something like a smart phone or a computer browser for the app to see if the behavior is present there as well? That way we can compare to see if it's device specific or perhaps, if tested on a cell phone, we can see if it's a network issue.
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Kelly_M - OK. Tech came and went. My network checked out fine. I am able to watch the CBS channel fine through watch.spectrum.net on a browser (both hard wired and wifi) so it seems to be the Spectrum App on the AppleTV. Both of our AppleTVs are experiencing the issue and as mentioned above - the same issue is happening with a neighbor down the street (with her AppleTV). The Tech said he wasn't able to issue an SCI Ticket but would mention it to his supervisor - they are going to bring a fully functioning pre-setup Xumo box to see if they can recreate the issue. Somehow the App team should hear about this. It just doesn't make any sense that it only happens with one channel.
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Answers
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Welcome,
How long has this been happening?
For next steps, as tech checked signals and speeds are OK:
Reboot Internet devices, unplugging first for five minutes, than reconnect one at a time.
Reinstall the app.
Post back if this does not resolve the issue and a moderator can determine next steps.
Satch
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What is your City, State, and Zip location? @shpanki ? If the neighbor has the same issue, it's obviously something on Spectrum's end.
I am just wondering if a regular DVR box would produce the same issue in your neighborhood? I would think, yes. I wonder if we took away the Apple TV and used the XUMO on a direct TV, would that show a clear picture on OP's CBS channel?
Satch
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