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Tuning Adapters quit working
I have two Tivo Bolt DVRs connected with cable cards and tuning adapters. Last week both lost sync for no apparent reason. Multiple unplugs of both DVR and adapters did not help. Called in to Cablecard line and verified all info correct and everything paired correctly. Truck roll on Friday and tech replaced my drop and verified all connections are in spec. Still not working. Saturday same tech came out and replaced both cable cards and adapters and still will not sync. But now one of my Tivos has a not authorized error even though all information was input correctly.
What would cause a not authorized issue on one dvr and neither adapter not sync? I am not in a high split area. How do I get someone knowledgeable to look at my account and see what is going on? Or do I need to give up and move to streaming? I have tried it and don't like it that is why I still use my Tivos. Please help.
Comments
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Hi @Xignals
Welcome to our Community Forums! I'm sorry to hear that you're experiencing issues with our cable card ad tuning adapters. The "not authorized" error typically comes up when the cable card is not paired to its host device. I would advise reaching out to our Video Support team for further assistance with this inquiry. They can be reached at 1-855-707-7328.
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Thank you for your help. I have already called and confirmed multiple times that all data: SN for tuning adapter, cable card, host id, and data id are all correct in the system. One Tivo semi works, tuning adapter will not sync and the other also will not sync but I get unauthorized on all channels on the other.
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Turns out there was an outage with cable cards in my area. Took a supervisor visit to let me know. He also told me they were dropping cable card support around the first of the year and I would be getting notified by mail.
Would like to give a huge shout out to the cablecard support line techs. All were super helpful and tried all they could to get things back working. Not sure why they were not notified of the outage in my area.
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I lost my cable card service on Friday night, was a major pain to get someone who would actually refresh the card to fix it. Everything was fine for almost exactly 48 hours. Then it stopped working again.
Is there a direct line I can call to talk to the cablecard support line? The 1st line and 2nd line folks don't seem to have a clue and all they say is "We no longer support cable cards and you will need to replace your equipment with a cable box from Spectrum". Yeah, no. I will cancel before I do that. Tivo has said I need to ask for a HSC device once they notify us of dropping cable cards from your area.
I wonder how widespread this problem is?
Thanks in advance
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Good morning @darkavich Welcome to our community. We are sorry that you are having these issues with our cable cards and will be more than happy to work with you with this cable card issue. If you can unplug both the cable card and the tuning adapter and just let us know when you have done that and we can send some signals.
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thanks. I spent an hour last night with support trying to do this with no luck.
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I have same issue -
- 2 SiliconDust HDHomeRun with CableCards and tuning adapters
- both tuning adapters lost sync on morning of Friday, Nov 1st, unable to tune SDV channels
- contacted CableCard line to verify config
- truck rolled on Monday, tech verified connections and replaced 1 TA & CC
- the new TA/CC was not able to be validated with multiple attempts made
- the old TA/CC were reconnected and now it is not able to be validated - can't tune any channels
- my 2nd TA/CC/HDHR is still online with original problem - can't tune SDV channels
- I am in Austin, TX
Thanks
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After a few more hours with both Tivo and Spectrum, we have decided to replace the Tivo unit. Once I get the new unit, if we can't activate the system, we will send out a tech. So frustrating to not be able to watch TV. I am experimenting with YTTV, but it's so far inferior to Tivo.
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Hello @pfishkat;
I tested your cable cards and they are setup correctly in our systems. I have sent some signals to the cable cards to see if it helps. If you continue to see problems with the cable cards then I would recommend another service call to look into the issue further.
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I have 3 Tivos with tuning adapters that quit working 10/17/24. All 3 adapters are blinking yellow lights and no sdv channels. Have had 3 techs out and called cable card dept 5 times. Still blinking. Any help would be appreciated.
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Hello @ntnab
Welcome to the Community Forums. I checked your Adapters and they are setup correctly in the system. I sent some signals to them to ensure they are properly activated. If you continue to see issues with the adapters then I would recommend another technician to come out to investigate the issue further.
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EVERYONE that I talk to at Spectrum tells me the tuning adapters no longer work and there is nothing they can do about it. No notice was given just all of a sudden they don't work and no one cares. I guess I will inquire with the FCC and see if there is anything they can do about this problem. It does not seem right that they don't have to notify us when they disable things and offer no other suggestions as to why or what is going on.
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Hey @ntnab, If they truly have disabled the tuner adaptors and hence cable cards, they should be able to provide you with an HSC adaptor. I would call back and ask for someone in the cable card division. The front line is pretty clueless about this. I can assure you that tuner adaptors still work with Spectrum, but they are phasing them out over time by region. This project started in 2017, but was put on hold for many years.
I was also told the FCC law that required them to support cable cards, etc… has expired in 2020. I was also told that the HSC letter would go out 1-2 month prior to the cut over and they would ship them to existing customers at zero charge.
Sometimes, I have found just keep asking to escalate your issue gets you to the right team. The cable card team seems to have their act together.
Good luck, and let us know if you get it resolved.
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@darkavich wrote:
@Edward_T, how are you able to do this? Is our community account somehow linked to our spectrum account?
Spectrum employee moderators have the Spectrum logo on their profile picture and are identified with a green checkmark as "Verified Employee Moderator['s]"
Since you use the same credentials for your Spectrum account, access to the Spectrum Community is authenticated using your Spectrum credentials. Using your registration information (which is hidden to other members - only employee moderators have access), we can locate your account information. I've included a link to some other Frequently Asked Questions about the Community that also has additional helpful links.
If you have any other questions, please let us know.
Thanks!
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I have spoken to the cable card team 5 times since this happened. All they do is send a signal and nothing changes and then they say you need a tech to come out and the circle continues. I also asked to be escalated to a higher tier last time and they did the same thing. Basically they all say I am out of luck and I should get one of your DVR's or ZUMA box. I just want what I pay for to work and NO ONE can assist me with this. Give me a number to call please that can help me and I will gladly call them!
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This is what happened with my TiVo. Once Tivo replaced my unit, I was able to transfer the HostID and re-activate the card.
I would strongly recommend a tech to come out. They have the ability to check for other issues on your line. They have found many issues we didn't know about each time they come out.
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I have already had 3 techs and a supervisor out. They say everything is fine and nothing they can do.
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If they say everything is fine, they didn't do much checking. As for someone from the tuner adaptor division. When I had my issues a while back, they had a really good engineer come out and he traced the packets and found there was a bug in the firmware. Keep pushing up the chain. Have you also talked with Tivo? There is stuff they can look at.
Have they replaced the tuner adaptor/cable card?
Ask them if they can provide you with an HSC adaptor (which bypasses the need for the TA/cable card). This would only be an option if your area had migrated to that service thought.0 -
Does this sound familiar to anyone with Spectrum?
https://www.lightreading.com/cable-technology/more-tech-suppliers-work-to-untangle-the-powerkey-time-warp
FYI, both my tuning adapters stopped working on Nov 1. The first thing I noticed in the hdhomerun logs was the lack of time sync.
I have had 2 tech visits and multiple calls to the Cablecard support line. I have a new Cablecard (Technicolor) and tuning adapter that won't validate after multiple confirmations. Their response is to send me another tuning adapter. I hope to find a supervisor/engineer that will take an interest in solving my problem.
Thanks
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