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I cannot use our DVR. When I try to schedule a recording I get the code GDVR-1004 and when I try to

Woolly
Woolly Posts: 3 Spectator
edited November 4 in Community Support

Best Answers

  • Woolly
    Woolly Posts: 3 Spectator
    Answer ✓

    I cannot use our DVR. When I try to schedule a recording I get the code GDVR-1004 and when I try to record I get GDVR-1002.

  • Jilliana_M
    Jilliana_M Posts: 47 ✅ Verified Employee Moderator
    Answer ✓

    Hey @Woolly!

    Welcome to the Spectrum Community page. I am sorry to hear you are having issues with your DVR and can absolutely assist with this!

    The GDVR-1004 error message indicates there was an issue with scheduling the recording and the GDVR-1002 message is an error when there is an issue deleting the recording. These error messages can appear when your DVR is full, and you can no longer record new content. However, I was able to locate the account based on the email address you've provided and can confirm that is not the case in this situation. Upon checking, I can confirm a signal issue with the DVR. That can typically indicate a loose connection. When able, can ensure that the connection(s), specifically the coax cable, is tight and secure? Once that has been completed, can you also reboot the DVR box? You can do that by unplugging the power cable to the device for 30 seconds. If you are unable to record after these actions have been taken, please reach out to us ASAP. We are available 24/7.

  • Woolly
    Woolly Posts: 3 Spectator
    Answer ✓

    I verified that all cables are properly connected and rebooted the unit - I still have the same issues.

  • Jaleesa_F
    Jaleesa_F Posts: 525 ✅ Verified Employee Moderator
    Answer ✓

    @Woolly

    Thanks for giving that a try, sorry it didn't help. I've checked the equipment diagnostics and the DVR appears to have a signal issue. We'd need to schedule a technician for you. I'll go ahead and schedule the first available appointment for you. Should you need to reschedule or cancel the appointment, you can do that via spectrum.net or the My Spectrum app.

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