Didn't find what you were looking for?


We have advanced search options to make it easier to locate posts, questions and answers on this community.
More information can be found at Advanced Search Options
If you are looking for something specific, please check if someone else has already asked or answered the same question.

Multi-Factor Authentication

Perew
Perew Posts: 1 Newcomer
edited December 14 in Managing and Using your Spectrum Account

When will Spectrum enable MFA security for logins? Hacking is real and passwords alone are not the best protection. I am a certified cybersecurity practitioner. We really need MFA on our accounts.

Best Answers

  • William_M
    William_M Posts: 1,332 ✅ Verified Employee Moderator
    Answer ✓

    Hi @Perew, welcome to our community!

    I understand your concerns with us not having multi-factor authentication. While I haven't heard of any plans to implement it in the near future, I can certainly forward your feedback.

  • HT_Greenfield
    HT_Greenfield Posts: 926 Contributor
    Answer ✓

    Heard that. For whatever it's worth to whomever it may be worth anything to, here, i believe, are some of the key factors of Spectrum's account security regimen:

    1. Account security code.
    2. Account security question.
    3. One-time security code via email to get account email address(es) verified.
    4. One-time security code via phone call or text to get account phone #(s) verified.
    5. Forced password change due to suspicious account access activity.
    6. Password change requires access to verified email address or phone number and/or knowledge of account security question and/or code.

    One prevailing silver lining is that it is impossible for scammers to amplify their impostorous confidence value by phishing one-time security codes out of subscribers in real time via telephone or any other means. Not only do i not sneeze at that, i appreciate it. But that's just me. I'm a certifiable unfrozen caveman. Your modern ways frighten and confuse me. 🙂

Answers

  • PJK
    PJK Posts: 1 Newcomer

    I 100% agree that Spectrum should provide an option (or require) multi-factor authentication. It's a widely used and standard operating procedure for most online access. Email hacking is a huge risk, and this is one very important way to provide excellent service to your users.

This discussion has been closed.

Categories