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Favorites

Mavericksfp_13
Mavericksfp_13 Posts: 4 Spectator
in Spectrum TV App Feedback - ROKU and Other devices

When I update my favorites on my Roku Spectrum App the favorites does not update. Is there a special way to update that I am not aware of?

Best Answers

  • Katrina_L
    Katrina_L Posts: 35 ✅ Verified Employee Moderator
    Answer ✓

    Good morning, @Mavericksfp_13. Welcome to our community. You can view how to set this up using this link

    Explore Spectrum TV App on Xumo Stream Box | Spectrum Support

  • Mavericksfp_13
    Mavericksfp_13 Posts: 4 Spectator
    Answer ✓

    Thank you Kristina, I did not provide enough information to explain my problem properly. I understand how to select favorites. The problem is, the app does not recognize my changes. I double checked to make sure the channels were selected as favorites and they were. Yet the app still does not recognize them.

  • William_M
    William_M Posts: 1,320 ✅ Verified Employee Moderator
    Answer ✓

    Are the channels not showing up in your guide when you filter by favorites, or is there someone else you are referring to it not recognizing them?

  • Renee_T
    Renee_T Posts: 842 ✅ Verified Employee Moderator
    Answer ✓

    Thank you. If you have another device like a smart phone or a computer to check our website, do the favorites seem to load okay on there or are they missing as well?

Answers

  • Mavericksfp_13
    Mavericksfp_13 Posts: 4 Spectator

    Many of the channels that I have selected as Favorites do not show up when the Favorites filter is used.

  • Mavericksfp_13
    Mavericksfp_13 Posts: 4 Spectator

    App on my phone works fine. All favorites appear.

  • Edward_T
    Edward_T Posts: 88 ✅ Verified Employee Moderator

    Hello @Mavericksfp_13;

    It is possible that the Spectrum TV app is not properly logged in. I would recommend you go to the settings and select the option to sign out. Open the app again and make sure to login with your Spectrum login. If this does not help then I would recommend removing the app from the Roku and install a fresh copy of it from the app store. This will clear any old data that is preventing from the favorites from loading.

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