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Activated new modem and router
Katie1stLady
Posts: 1 Newcomer
Hello I just got a free upgraded modem and router and I'm not sure if its activated, the Internet is working but on the app it shows the old modem/router disconnected but not the new. Is the new one activated? I also ordered the return kit for the old one
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Best Answer
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Hello and welcome to the community. I was able to locate your account and the new equipment appears active on this end. The information on the app could take a few hours to update.
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