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Activated new modem and router

Katie1stLady
Katie1stLady Posts: 1 Newcomer
edited November 27 in My Spectrum App - My Spectrum App Feedback

Hello I just got a free upgraded modem and router and I'm not sure if its activated, the Internet is working but on the app it shows the old modem/router disconnected but not the new. Is the new one activated? I also ordered the return kit for the old one

Best Answer

  • James_L
    James_L Posts: 8 ✅ Verified Employee Moderator
    Answer ✓

    Hello and welcome to the community. I was able to locate your account and the new equipment appears active on this end. The information on the app could take a few hours to update.

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