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Op9
Op9 Posts: 4 Spectator
in Spectrum TV App Feedback - Apple Devices and Apple TV

I keep getting an error code ILP-9000. IPad was rebooted and app was reinstalled.
Does anyone else have this issue?

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Best Answers

  • Jaleesa_F
    Jaleesa_F Posts: 534 ✅ Verified Employee Moderator
    Answer ✓

    Hi @Op9

    Sorry to hear that you're experiencing issues with our Spectrum TV app, I'm happy to help! I see it's been a couple of months since the modem was last rebooted, the app works in conjunction with your internet modem. Please sign out of the app, reboot the modem then sign back into the app. Let me know if this helps.

  • Op9
    Op9 Posts: 4 Spectator
    Answer ✓

    Standard reboot or a longer one ?

  • Jaleesa_F
    Jaleesa_F Posts: 534 ✅ Verified Employee Moderator
    Answer ✓

    @Op9

    Unplugging the modem and router from the power for 30 seconds then plugging them back should suffice.

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